Refund policy

Returns & Refunds

You may request a return within 14 calendar days of delivery. Items must be unworn, unwashed, and have their original tags attached.

Requesting a Return

Email support@sowear.store with your order number and the item you wish to return.

Once your request is approved, we will email you the return address and shipping instructions. Please contact us before sending any items back.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

Wrong or Damaged Items

If you receive an incorrect or damaged item, email support@sowear.store with your order number and clear photos showing the issue.

After reviewing the issue, we will arrange a replacement at no additional cost to you. If we require the incorrect or damaged item to be returned, we will cover the return shipping cost. These claims are handled separately from standard returns.

Refunds

We will inspect your return upon arrival and notify you of the outcome by email.

For eligible returns, we will issue a refund to your original payment method within 15 calendar days of receiving the returned item. Your bank or payment provider may require additional time to post the refund to your account.

Your Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

For questions about returns or refunds, contact support@sowear.store.